Cogeco Communications

Corporate Social Responsibility


CSR at Cogeco

Cogeco Inc. has engaged in a corporate social responsibility (CSR) journey aimed at operating responsibly and sustainably and being a model of good corporate citizenship. Concretely, this means we seek to integrate practices that improve the environmental and social impacts of our operations, while ensuring the Corporation’s continued development. We continually work to incorporate initiatives that can add significant value to our stakeholders, and report on these initiatives and our progress through key performance indicators (KPIs) available on our website and in our bi-annual CSR report. All KPIs reported provide coverage of 100% of our operations, unless otherwise stated.

2019 Highlights

Cogeco Communications is

one of Corporate Knight’s

100 most sustainable companies

in the world.

We have donated

more than 1%
of our pre-tax profit.

More than 95% of our

employees are trained

on our Code of Ethics.

Our broadband network was

available more than 99.9%

of the time.

We reduced our GHG emissions

on a per revenue basis
by 24% since 2014.


Since 2017, we have more than

doubled the electronic bills sent

to our customers and we plan

to continue increasing this percentage.

Our frequency of workplace-

related incidents was below

industry average in the

jurisdictions where we operate.

We remained in the top tier

of family-controlled

dual-class companies listed

on a Canadian stock exchange.

36% of managerial positions and

above were occupied by women.

Materiality assessment

Every two years, Cogeco conducts a materiality assessment in order to identify the most important environmental, social and governance topics for its stakeholders. In 2018, Cogeco carried its materiality assessment, in which more than 600 stakeholders were engaged and 11 key topics were identified.

Key CSR topics

  • Energy management
  • Talent attraction, development and retention
  • Employee health, safety and wellness
  • Diversity
  • Customer experience
  • Privacy
  • Data security
  • Business continuity
  • Product quality and innovation
  • Corruption prevention and competitive behaviour
  • Governance