Cogeco Communications

Corporate Social Responsibility


Manage our environmental footprint

We are committed to progressively reducing our environmental footprint. In order to do so, we are implementing best practices and aim to go beyond regulatory requirements. Our focus areas are energy consumption and GHG emissions, energy efficiency of products and services, waste and paper management. We constantly monitor our environmental performance and have established commitments related to our most significant environmental topics.

Our commitments
Reduce GHG emissions by 10% by 2020 on a per revenue basis based on fiscal 2014 emissions.
We have achieved this target. Our GHG emissions on a per revenue basis have decreased by 14% since fiscal 2014.
Perform a more comprehensive calculation of our scope 3 (indirect emissions) by fiscal 2021.
We have identified the most important categories for Cogeco and we will soon start integrating them into the scope 3 calculation.
As signatories, comply with the Canadian Energy Efficiency Voluntary Agreement (CEEVA) for set-top boxes. Also, comply with the standards of the United States Set-Top Box Efficiency Voluntary Agreement (STB VA) by 2022.
During 2017*, 100% of set-up boxes purchased in Canada complied with CEEVA standards. However, in 2018, an unforeseen situation impeded us from complying with CEEVA standards and we achieved a 66.22% level of compliance. An action plan is now in place to enable compliance in future years. In the U.S., although we are not signatories of the STB VA, 63% of our purchased set-top boxes complied with the standards set by the agreement in 2018.
Ensure that 100% of applicable facilities have an e-waste management strategy in place by the end of fiscal 2020.
All business units have a plan in place to achieve this target by fiscal 2020.
Ensure that 40% of customers receive electronic bills by the end of fiscal 2019.
In fiscal 2019, 49% of Cogeoco's residential customers received electronic bills.

*Voluntary agreement compliance is measured on a calendar basis by a third-party. The last available report corresponds to 2018 compliance.

Carbon reduction enablers

According to the “SMARTer 2030 ICT Solutions for 21st Century Challenges” by GeSI and Accenture report, the use of information and communications technologies (ICT) could result in the avoidance of emissions representing almost 10 times those generated by the ICT sector. ICT, including products from the telecommunications industry, can enable a 20% reduction in global carbon emissions by 2030, holding emissions at 2015 levels. We are helping to dematerialize the economy by virtualizing services and substituting higher-emission products or services for lower-emission ones. For example, our telephone conferencing and e-commerce services are reducing business travel. E-billing and e-ticketing are reducing paper usage.

GHG emissions reduction

As of the end of fiscal 2019, we have been able to reduce our GHG emissions (scopes 1, 2 and 3) on a per revenue basis by 14% compared to 2014.

GHG Intensity per million of revenue

Scope 1: direct emissions from owned or controlled sources.

Scope 2: indirect emissions from the generation of purchased energy.

Scope 3: indirect emissions that occur in the value chain, including both upstream and downstream emissions.

GHG emissions exclude those emissions from Cogeco Peer 1, the business unit that was sold in fiscal 2019.
For more information on how Cogeco identifies and manages climate-related risks and opportunities, please read our CDP report here.

Managing our electronic waste

The equipment we provide to our customers is collected, tested, repaired or refurbished, and redeployed. Equipment that can no longer be redeployed is resold or recycled. We have recently partnered with Computers for Success, an organization that refurbishes and distributes computers to schools, libraries, not-for-profit organizations, Indigenous communities and eligible low-income families. By donating office equipment, Cogeco will contribute to delivering improved access to technology for Canadians at risk of digital exclusion.

The weight of e-waste collected has been steadily decreasing, due to the fact that the equipment we provide to customers is more compact and weighs less. This helps to decrease the environmental footprint of our operations.

Kilograms of electronic waste collected

Paper consumption reduction

Since fiscal 2017, we have more than doubled the electronic bills sent to our customers and we plan to continue increasing this percentage.

% of customers who received electronic bills

Electronic billing sign up CCX
Electronic billing sign up ABB