At Cogeco, we know that the protection of your privacy and personal information is important to you. It happens it is also important to us. This Corporate Privacy Commitment explains how the Cogeco Group works together and how we treat your personal information.
About Cogeco
Cogeco operates in the telecommunications and media sectors through its holding corporations Cogeco Inc. and Cogeco Communications Inc. and their respective business units (collectively, the “ Cogeco Group ”).
Although the Cogeco Group’s privacy practices are always subject to this overarching Corporate Privacy Commitment, each corporate entity and business unit within the Cogeco Group may be subject to its own terms and privacy policies (as applicable). Learn more about them by clicking here.
High Standards and Accountability
By aiming for the highest data privacy and security standards, we strive to be a provider, employer and business partner of choice, trusted by our customers, employees and other stakeholders. We ensure that personal information is appropriately protected as well as secure, and used only for the purposes for which it was collected. Our strategy and processes are aligned with four main pillars (Governance, Technology, Process & Culture/People) to ensure that the Cogeco Group has the
capabilities to strive to meet privacy best practices.
We have designed roles and responsibilities to ensure accountability and compliance with privacy legal requirements across the Cogeco Group. We have also implemented policies, procedures, guidelines, business rules and safeguards to ensure that your personal information is adequately protected, that inquiries and complaints relating to privacy are handled timely and properly, and that our employees fully understand the importance of protecting your personal information; accordingly, they are regularly trained on policies, procedures and applicable standards.
We protect personal information disclosed to third parties by contractual agreements requiring that those third parties adhere to confidentiality and security procedures and protections that are, at a minimum, equivalent to those employed by the Cogeco Group itself.
Transparency
We may share personal information we collect through our infrastructure, systems and technology within the Cogeco Group to provide and improve our products and services.
We are committed to providing transparency with respect to your personal information in clear and simple language, and easy access to the Cogeco Group business units’ terms and privacy policies (as applicable).
Security
We have implemented security safeguards that are designed to protect your personal information against the loss or theft of personal information as well as unauthorized access, use or disclosure. We further undertake to comply with the applicable privacy breach notification and record-keeping requirements.
Our employees have access to your personal information on a strict need to know basis and solely to enable them to perform their duties towards us and to deliver our products or services to you. Our employees must agree to abide by our internal rules of ethics and confidentiality and certify annually that they will comply with them.
Retention
We retain your personal information only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received, unless otherwise permissible by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or anonymized.
Contact Us
If you have questions about this Corporate Privacy Commitment or the applicable privacy policies regarding any corporate entity or business unit part of the Cogeco Group, or for any inquiry, complaint or request regarding your personal information, you can contact us at CorporatePrivacy@cogeco.com.
From time to time, we may update this Corporate Privacy Commitment. Any changes will be effective when we post the revised Corporate Privacy Commitment. This Corporate Privacy Commitment was last updated as of the effective date listed at the bottom.
Last update: August 2024