Cogeco Inc. (corpo.cogeco.com) is a diversified holding corporation which operates in the communications and media sectors. Through its Cogeco Communications Inc. subsidiary, Cogeco provides its residential and business customers with video, Internet and telephony services through its two-way broadband fibre networks. Cogeco Communications Inc. operates in Canada under the Cogeco Connexion name in Québec and Ontario, and in the United States under the Atlantic Broadband name in western Pennsylvania, south Florida, Maryland / Delaware, South Carolina and eastern Connecticut. Through Cogeco Peer 1, Cogeco Communications Inc. provides its business customers with a suite of information technology services (colocation, network connectivity, managed hosting, cloud services and managed IT services), through its data centres, an extensive FastFiber NetworkTM and points-of-presence in North America and Europe. Through its subsidiary Cogeco Media, Cogeco owns and operates 13 radio stations across most of Québec with complementary radio formats serving a wide range of audiences as well as Cogeco News, its news agency.
Protection of Personal Information
This Corporate Privacy Commitment applies to all corporate entities within the Cogeco Group worldwide and explains how Cogeco collects, uses and discloses personal information. When we refer to personal information, we mean “any information about an identifiable individual”. This may include, for example, email addresses you have provided, contact details you have given in connection with an account with one corporate entity within the Cogeco group, or such other information you have given to this entity to receive information about or use its services. A corporate entity within the Cogeco group may also gather and hold certain information about you in its dealings with you such as billing history, subscribers and users IP addresses, user IDs and other meta data. Personal information that is aggregated and cannot be associated with an identifiable individual is not considered to be personal information.
Some of our business operations involve providing products and services to commercial customers as well. In this capacity, while corporate entities within the Cogeco Group that interact with commercial customers do not process personal information, they use comparable confidentiality and standards with these commercial customers as those used with individual customers.
Policies, procedures, guidelines, business rules and safeguards have been put in place to ensure that your personal information is protected. Our employees and service providers have access to your personal information strictly to enable them to perform their duties and to provide our products and/or services to you.
Our policies and procedures require all employees of Cogeco to maintain customer confidentiality and data security. In addition, each year, our employees must agree to abide by the rules of our Code of Ethics and the Information and Cybersecurity Policy and are required to certify in writing that they will comply with them.
Each corporate entity within the Cogeco Group strives to protect personal information disclosed to third parties by contractual agreements requiring that those third parties adhere to confidentiality and security procedures and protections that are, at a minimum, equivalent to those employed by Cogeco itself.
Cogeco is committed to providing transparency to its customers with respect to the Cogeco Group’s practices in handling their information. To that end, the various corporate entities within the Cogeco Group each adopted policies pertaining to the protection of personal information which are specific to their products, services and/or jurisdiction. These Privacy Policies are intended to establish responsible and transparent practices for the management of personal information and to satisfy the requirements which are applicable in the relevant jurisdictions.
Security of Personal Information
Each corporate entity within the Cogeco Group has implemented security measures that are designed to safeguard your personal information against unauthorized access, such as firewalls, site monitoring and intrusion detection software.
Personal information will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received, unless otherwise required by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made anonymous. Each corporate entity within the Cogeco Group has developed and implemented retention guidelines and destruction procedures for this purpose.
Each corporate entity within the Cogeco Group has procedures in place to receive and respond to complaints or inquiries about its policies and practices relating to the handling of personal information, and will inform individuals who make inquiries or complaints about the relevant procedures. Each entity within the Cogeco Group will investigate all complaints. If a complaint is found to be justified, the entity will take appropriate measures, including, if necessary, amending its policies and practices.
Privacy Policies of the Cogeco Group
If you desire to obtain more information on our policies or practices which apply to the products or services that you use or which is relevant for your jurisdiction, please review the following:
This Corporate Privacy Commitment was last updated on April 13, 2016. Cogeco will review and update its Corporate Privacy Commitment as required to keep current with rules and regulations, new technologies, standards and customer concerns.
Please note that both the English and French versions of our Corporate Privacy Commitment have equal legal value.