Cogeco Cable Canada honoured by Service Quality Measurement Group , Inc. (“SQM Group”) for the quality of its customer service in 2013
PRESS RELEASE
For immediate release
Cogeco Cable Canada honoured by Service Quality Measurement Group,
Inc. ( “S QM Gr oup”) for the quality of i ts customer service in 2013
Montréal, January 24, 2014 — Cogeco Cable Canada (“Cogeco”) is proud to be among the
recipients of SQM Group’s North American Call Center Industry 2013 Awards. Cogeco is
recognized for having obtained the highest level of customer service in the Canadian
telecommunications and television industry.
Cogeco is also being awarded for having the highest customer sat isfaction for navigating customers
to the right customer representative the first time they call through their interactive voice response
system, for North America.
Cogeco has been recognized for the excellence of its call center customer service by SQM Group
five years over the course of the last seven. What makes these awards unique is that they are
judged using the voice of the customer (“VOC”). Cogeco will be attending SQM’s 15
th
Annual Call
Center Industry Conference & Awards ceremony, April 15 and 16, 2014 in Washington, D.C. to
receive their prestigious awards of excellence.
The President and Chief Executive Off icer of Cogeco Cable Canada, Ms. Louise St-Pierre, is elated
to receive these Service Quality Awards of Excellence on behalf of Trois-Rivières and Burlington
call centre employees. “At Cogeco, our mission is unequivocal: Powerful connections for our
customers. Genuine connections with our customers. This dedication to our customers motivates
each one of our daily actions. Receiving this award is a clear reflection of the attention,
attentiveness and authenticity we instil in our customer relationships. They remind us that we are a
business that is close to the communities that we serve and that our customer service is
unparalleled in the industry. I congratulate all of our employees, as they have proven, once again,
their engagement to live, day in and day out, with the mission and values of our organization in
mind. I know what tremendous ef forts had to be deployed and I am very proud of t he t eam a nd thi s
achievement. In closing, I wish to thank our customers for their loyalty and their unwavering
confidence,” said Louise St-Pierre.
Each year, Cogeco’s call centres provide quality service for more than 1 million residential and
business customers throughout Québec and in Ontario via different communication platforms, 24
hours a day, 7 days a week. Since 1996, SQM Group has been a leading North American research
firm for benchmarking, consulting and awarding FCR call center performance. SQ M conducts over 1
million surveys for over 450 leading international call center s on an annual basis.
ABOUT COGECO CABLE CANADA
Cogeco Cable Canada (
www.cogeco.ca) reg roups the Canadian cable operations of Cogeco Cable
Inc. Cogeco Cable Canada is the second larg est cable operator in Ont ario and Quebec in t erms of
the number of Basic Cable service customers served. Cogeco Cable Inc. is a telecommunications
corporation and is the 11th largest hybrid f ibre coaxial cable operat or in North America operating in
Canada under the Cogeco Cable brand name in Quebec and Ontario, and in the United States
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through its subsidiary Atlantic Broadband in Western Pennsylvania, South Florida,
Maryland/Delaware and South Carolina. Its two-way broadband cable networks provide to its
residential and small business customers Analogue and Digital Television, High Speed Internet
(«HSI») and Telephony services. Through its subsidiaries Cogeco Data Services and PEER 1
Hosting, Cogeco Cable Inc. provides its commercial customers a suite of IT hosting, information and
communications technology services (Data Centre, Co-location, Managed Hosting, Cloud
Infrastructure and Connectivity), with 20 data centres, extensive fibre networks in Montreal and
Toronto as well as points-of-presence in North America and Europe. Cogeco Cable Inc.’s
subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CCA).
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Information : Marina Brzeski
Director, Corporate Communications
Tel. : 514 764-4613