Cogeco Communications

Corporate Social Responsibility

CUSTOMERS

Be a trusted and reliable partner for our customers

Creating a distinctive customer experience is one of the cornerstones of our strategic vision. On a daily basis, we are committed to delivering on this objective through a superior service offering, technologies as well as by providing reliable services and excellent customer service. Also, we have taken steps to ensure that any personal information that you provide to Cogeco and any of its business units is protected by a range of business procedures and security safeguards to ensure that your information is secure and used only for the purposes detailed in each entity’s Privacy Policy. Furthermore, we work with and invest steadily in leading-edge technologies to be able to cope with rapidly evolving cyber threats.

Our commitments
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Zero founded privacy complaints from the Office of the Privacy Commissioner of Canada, the Federal Trade Commission or the Federal Communications Commission of the U.S.
Achievements
No founded privacy complaints in fiscal 2018 or 2019.
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No security incidents resulting in the loss, theft or unauthorized access of customer data.
Achievements
No security incidents in fiscal 2018 or 2019 related to customer data.
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To have our broadband network available 99.9% of the time.
Achievements
Both in fiscal 2018 and 2019, our broadband network was available more than 99.9% of the time.
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Each business unit to improve its Net Promoter Score (NPS)* as compared to the previous fiscal year.
Progress
An action plan is being deployed to improve our NPS score, which was affected by the introduction of a new customer service system.

* The Net Promoter Score (NPS) measures the willingness of customers to recommend a company’s products or services to others.

See Cogeco’s privacy commitment